Concierge and Transportation Supervisor

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Reporting to the Concierge and Transport Operations Manager and Assistant Manager, the Concierge and Transport Operations Supervisor is responsible for all aspects of guest service in the daily operations of Swissôtel’s Concierge and Transport Operations, ensuring the highest level of guest satisfaction at all times. 

MANAGE THE DAILY CONCIERGE OPERATIONS AND OVERSEE THE CONCIERGE, BELL SERVICE, DOORMAN, TRANSPORT and VALET OPERATIONS 

• Ensure that safe working practices are followed including but not limited to emergency procedures. 

• Uphold the Accor and Swissôtel brand standards through proper presentation of hotel and prescribed grooming of Concierge/Bell/Door colleagues at all times. 

• Uphold and Implement LQA Standards  

• Guide the Concierge Team with application of all Policies and Procedures and other Concierge/Bell concerns. 

• Responsible for the section’s roster, ensuring adequate staffing at all times.  

• Be familiar with all guest services within the hotel and to ensure that Concierge Team is also adequately furnish with such information. 

• Be familiar with all daily events and function occurring within the hotel and to effectively communicate this information to all staff on duty. 

• Ensure that the Concierge, Bell, Valet desks, hotel entrance and lobby kept clean and tidy at all times. 

Knowledge and Experience 

• Diploma or Bachelor’s Degree in Hospitality Management or any related field 

• Minimum of two (02) years of relevant experience in the hotel industry  

• Strong working knowledge of Opera and MS Office Applications 

• Knowledge of loyalty programs 

Competencies 

• Good interpersonal skills with ability to communicate with all levels of employee and guests 

• Service oriented with eye for details 

• Confidently able to resolve problem and make logical decisions to support guests’ needs 

• Multicultural awareness and able to work with people from diverse cultures  

• Highly organized, career and results orientated with the ability to be flexible with hours, days off and additional duties. 

• Ability to work independently and has good initiative under dynamic environment 

• Self-motivated and energetic 

• Strong team player with proven leadership, development and delegating skills. 

• High guest service skills, talent and knowledge with the vision and ability to lead colleagues to excellence. 

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit