Concierge Agent

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We are excited to invite applications for the position of Concierge Agent at our prestigious hotel in Phnom Penh, Cambodia. As a Concierge Agent, you will be the friendly face and go-to person for our guests, providing exceptional service and personalized assistance to ensure their stay is memorable and enjoyable.

• Serve as an ambassador for our hotel, offering accurate information about our facilities, local attractions, and current events in Phnom Penh and surrounding areas
• Manage and fulfill a variety of guest requests, including dining reservations, transportation arrangements, tour bookings, and special occasion planning
• Develop and maintain a network of service providers to efficiently coordinate guest requirements
• Ensure the availability and organization of informational materials such as brochures, city maps, and promotional items
• Create and update guest preference records to enhance personalized service
• Handle luggage, messages, parcels, and other items with efficiency and care
• Respond promptly and positively to guest inquiries, always striving to exceed expectations
• Collaborate with other departments to ensure seamless guest experiences
• Stay updated on hotel promotions, local events, and cultural activities in Phnom Penh and Cambodia
• Maintain a safe and organized work environment while adhering to departmental standard operating procedures
• Demonstrate absolute integrity and trustworthiness in all interactions with guests and team members

• Genuine passion for delivering exceptional guest service
• Excellent verbal and written communication skills in English
• Strong interpersonal and problem-solving abilities
• Highly organized with excellent time management skills
• Ability to multitask and work efficiently under pressure
• Minimum of 1 year of experience in the customer service industry, preferably in hospitality
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Knowledge of Opera or Opera Cloud Property Management System is an asset
• Familiarity with Cambodian culture, customs, and local attractions in Phnom Penh and surrounding areas
• Ability to maintain professional networks and relationships with service providers
• Strong attention to detail and commitment to accuracy
• Flexible and adaptable approach to work, including the ability to handle unexpected situations
• Team player with a positive attitude and willingness to collaborate
• Ability to remain calm, courteous, and focused on guest needs in all situations

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.