COMMIS DE RANG (M/F/X)

Company Description

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia  in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com. 

About Orient Express Venezia 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. 

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. 

Our Commis de Rang are a crucial member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Commis de Rang will assist the F&B to provide an outstanding breakfast, lunch and dinner experience in compliance with HACCP and the Hotel standards of excellence for the warmest welcome and guest centricity. 

Key Responsibilities 

• Ensure a timely, accurate and high-quality clearing, cleaning and setting up tables, chairs, linens, china, glass and silver flatware in an unobtrusive way to have all prepared for the service to guests, 

• Take care of checking and refilling condiment containers according to HACCP and the Hotel standards and regulations, 

• Support, when needed ore requested, delivery of small items e.g., soups or beverages, 

• Ensure a timely, accurate and high-quality clearing, cleaning and laying of buffets, 

• Participate in providing a best-in-class service to guests by welcoming them, providing water, beverages, bread and butter service, following their requests and the Hotel excellence standards, 

• Be always ready to gather all guest needs and to timely fulfill all their requests, 

• Ensure a synergical collaboration with the Chef de Rang, guaranteeing that the food deliveries from kitchen to the guests match all the Hotel excellence standards. 

• Hotel School diploma with high grade, 

• Minimum 2-years' experience preferably at a high-level Restaurant/Hotel in the same role, 

• Flexibility and openness to cooperate with the other Restaurant lines when necessary and required, 

• Guest centricity, constant high attention to details, problem solving, punctuality, proactivity, skills are a must, 

• Punctuality, great attention to details, flexibility, high team working, 

• Flexibility to work on several shifts, weekends and holidays, 

• Italian and English good confidence are mandatory, 

• Constant top-level grooming, 

• Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct, 

• Ability to work efficiently also under pressure, 

• Legal right to work in Italy. 

ADDITIONAL INFORMATION

• A competitive package (base salary and yearly bonus)
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.