Cluster General Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster

We are seeking a dynamic and experienced Cluster General Manager in Ritadh, Saudi Arabia. As the Cluster General Manager of Novotel & Mercure Alanoud hotel, this pivotal role requires a visionary leader who can drive operational excellence, financial performance, and guest satisfaction across multiple properties.

• Develop and implement strategic plans to maximise revenue, profitability, and market share for all properties within the cluster
• Oversee the day-to-day operations of multiple hotels, ensuring consistent delivery of exceptional guest experiences
• Lead and inspire a diverse team of hotel managers and staff, fostering a culture of excellence and continuous improvement
• Manage financial performance, including budgeting, forecasting, and cost control measures
• Drive sales and marketing initiatives to increase occupancy rates and revenue per available room (RevPAR)
• Ensure compliance with brand standards, local regulations, and company policies across all properties
• Cultivate and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local authorities
• Identify and implement innovative solutions to enhance operational efficiency and guest satisfaction
• Oversee property maintenance, renovations, and capital improvement projects
• Manage crisis situations and develop contingency plans to mitigate risks

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred
• Minimum 10 years of experience in hospitality management, with a proven track record of success in cluster or multi-property management roles
• Demonstrated expertise in financial management, including budgeting, forecasting, and P&L responsibility
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent strategic planning and execution capabilities
• Proven ability to drive operational excellence and consistently exceed guest expectations
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels
• In-depth knowledge of the luxury hospitality market and current industry trends
• Experience with revenue management and optimization strategies
• Proficiency in hotel management software and systems
• Familiarity with Middle Eastern culture and business practices
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Willingness to relocate to Saudi Arabia