Cigar Sommelier

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• Develops and implements the hotel's cigar programme in alignment with the brand's Food & Beverage strategy and luxury service standards.
• Curates, manages and updates the premium cigar collection based on guest preferences, market trends and business objectives.
• Ensures proper storage, preservation and rotation of cigars by maintaining optimal humidity and temperature conditions.
• Maintains the cigar humidor and ensures all products are presented in excellent condition and meet quality standards.
• Monitors inventory levels, establishes minimum and maximum stock quantities and conducts regular inventory counts.
• Controls cigar purchasing activities in accordance with hotel procurement policies and approved suppliers.
• Maximises departmental revenue through premium cigar sales, upselling techniques and luxury guest experiences.
• Recommends suitable cigar pairings with wines, whiskies, cognacs, rums and other premium beverages.
• Provides professional cigar cutting, lighting and serving services according to international standards.
• Conducts cigar tastings and pairing events for guests, VIPs and special hotel occasions.
• Builds and maintains strong relationships with approved cigar suppliers and distributors.
• Trains and coaches Food & Beverage employees on cigar knowledge, storage procedures, service techniques and responsible tobacco service.
• Ensures compliance with local tobacco laws, hotel policies and responsible service regulations.
• Monitors guest satisfaction related to cigar service and implements corrective actions to continuously improve the guest experience.
• Maintains the cleanliness, organization and maintenance of cigar lounges, humidors and cigar accessories.
• Protects and maintains cigar equipment, cutters, lighters, ashtrays and related service items.
• Prepares monthly reports covering cigar sales, inventory, purchasing activities and profitability.
• Assists in preparing annual budgets and revenue forecasts related to cigar operations.
• Supports promotional campaigns, luxury events and VIP functions by creating exclusive cigar experiences.
• Coordinates with restaurant, bar and banquet teams to ensure seamless cigar and beverage service.
• Researches industry trends, new cigar brands and innovations to continuously enhance the hotel's cigar programme.
• Promotes effective communication within the Food & Beverage Department to improve operational efficiency.
• Conducts regular quality inspections to ensure all cigars meet hotel presentation and quality standards.
• Supports sustainability initiatives by reducing waste and ensuring responsible disposal of tobacco-related materials.
• Ensures chemicals used for cleaning storage areas and accessories are handled and stored safely.
• Participates in Food Safety and Quality Management System activities as required.
• Identifies operational issues, analyses performance data and implements continuous improvement plans.
• Maintains the highest standards of professionalism, personal appearance and guest interaction.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.
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• Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language:  Sufficient level of English to communicate effectively with guests and employees.
• Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.
• Computer Literacy: MS Office applications.
• Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.