Chief Steward

Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from  the rooms.

We are seeking a highly organized and efficient Chief Steward to join our team in Kuala Lumpur, Malaysia. As the leader of our stewarding department, you will play a crucial role in ensuring the highest standards of cleanliness, sanitation, and equipment maintenance to support our food and beverage operations.

• Lead and manage the stewarding team, including recruitment, training, and performance evaluation
• Oversee daily operations of the stewarding department, ensuring efficient workflow and high-quality results
• Develop and implement cleaning schedules for all kitchen areas, equipment, and dining facilities
• Manage inventory of cleaning supplies, tableware, and kitchen equipment
• Coordinate with other departments to support smooth food and beverage operations
• Ensure compliance with food safety regulations and sanitation standards
• Implement and maintain quality control measures for cleanliness and hygiene
• Oversee maintenance and repair of kitchen equipment
• Manage department budget and control costs
• Conduct regular staff meetings and training sessions to improve team performance
• Collaborate with the culinary team to support efficient kitchen operations
• Implement and monitor environmentally friendly practices in the stewarding department

• Proven leadership experience in a similar role within the hospitality or food service industry
• Strong knowledge of food and beverage operations, with a focus on stewarding
• Excellent understanding of food safety regulations and sanitation standards, including familiarity with local Malaysian regulations
• HACCP certification or equivalent food safety qualification
• Outstanding organizational and time management skills
• Exceptional interpersonal and communication abilities
• Demonstrated experience in team management, including coaching and training
• Proficiency in inventory management and budget control
• Working knowledge of GHS (Globally Harmonized System) regulations for chemical handling
• Competent in using Microsoft Office suite and other relevant software
• Problem-solving skills and ability to work effectively in a fast-paced environment
• Experience with sustainability initiatives in food service operations (preferred)
• Fluency in English; knowledge of Malay or other local languages is a plus

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.