Chief Steward

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.

The Chief Steward is responsible for overseeing and managing all stewarding operations to ensure a hygienic, safe, and efficient kitchen environment. This critical role encompasses the maintenance and sanitization of all kitchen areas, proper handling and care of equipment, utensils, and tableware, and strict adherence to hygiene and food safety standards. The position requires close collaboration with the Culinary and Food & Beverage teams to support seamless daily operations and uphold the highest cleanliness and hygiene standards across all outlets.

• Implement and enforce rigorous cleanliness and sanitation protocols throughout all kitchen areas and food service outlets.
• Oversee the proper handling, cleaning, and storage of all kitchen equipment, utensils, and tableware to ensure optimal functionality and longevity.
• Ensure strict compliance with all relevant health, safety, and food hygiene regulations, including regular staff training and certification.
• Develop and maintain comprehensive inventory management systems for cleaning supplies and equipment.
• Collaborate closely with Culinary and Food & Beverage management to anticipate and meet operational needs during peak periods and special events.
• Conduct regular inspections of all stewarding areas to maintain the highest standards of cleanliness and organization.
• Implement effective waste management and recycling programs to promote environmental sustainability.
• Manage and develop the stewarding team, including hiring, training, scheduling, and performance evaluations.
• Prepare and maintain accurate documentation, including cleaning logs, maintenance records, and incident reports.
• Continuously assess and improve stewarding processes to enhance efficiency and effectiveness.
• Serve as a key liaison with health inspectors and other regulatory bodies during audits and inspections.
• Manage the stewarding department budget, including cost control measures and resource allocation.

• A minimum of 3 to 5 years' extensive experience in a comparable role within a prestigious luxury hotel or resort is imperative.
• Comprehensive and in-depth knowledge of advanced cleaning procedures, proper chemical handling, and proficient operation of industrial dishwashing systems is essential.
• Possession of a valid certification in food hygiene and safety is a non-negotiable requirement.
• Demonstrated exceptional leadership abilities, superior organisational skills, and advanced problem-solving capabilities are crucial.
• Exemplary communication skills and the ability to cultivate and maintain professional interpersonal relationships are paramount.
• Proven capacity to perform effectively under high-pressure situations and thrive in a diverse, multicultural environment is necessary.
• Fluency in English is mandatory
• Unwavering commitment to flexibility in work schedules, including the willingness to work various shifts, evenings, weekends, and public holidays, is expected.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps