Chef de Rang (Head Waitress/Waiter)

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

As Chef De Rang in our luxury hotel you will ensure a full and accurate delivery of Food and Beverage to The Restaurant guests. Collect food and beverage from dispense and/or pass areas and serve to standard as set by Standard Operating Manual (SOP). You will provide attentive service, customer comfort at all times. Communicate any and all customer complaints. Attend, as required, meetings and training sessions.

RESPONSIBILITIES

• Attitude is to be second to none to ensure a friendly, professional, helpful and courteous service to the customer at all times: and the same to your colleagues.
• To present guests with the Restaurant menu, advising of availability, daily specials and promotions.
• Take accountability for correct ordering and suggestive up-selling.
• Take accountability for correct billing and processing of payment. 
• Take accountability for restaurant and hotel’s property.
• Provide effective delivery of Food and Drinks from BOH to guests in timely manner.
• Collect, clean and maintain equipment for all aspect of Mise en place and service. 
• To ensure constant coverage at the floor and guest engagement.
• To ensure that you are present for briefings carried out before each service period.
• To ensure that you are present in trainings that will benefit your performance and your knowledge
• To ensure complete & thorough knowledge of the food & beverage items of The Restaurant menus.
• To maintain the highest standard of cleanliness, presentation of furnishings, and the proper set up of the floor, Buffet (from Breakfast to late diners), kitchen pass, and dispense areas, report any problems and repairs to your Manager.
• To be flexible and carry out any other reasonable duties and responsibilities within the job capacity as assigned, including redeployment to alternative departments as required, to meet the demands of business and customer service needs.
• To inform the Managers of guest’s comments or requirements if he/she cannot personally             resolve them immediately.
• To adhere to all Health & Safety, Emergency, Fire and Hygiene procedures in accordance with company policy and government regulations.
• Maintain a high standard of personal cleanliness and hygiene at all times.
• Grooming standards are to be respected and maintained at all times.
• To ensure proper handover is done at the end of your shift.

• Proven experience in a Michelin-starred or equivalent fine dining environment

• Professional training in hospitality or culinary arts

• Deep knowledge of gastronomy and wine pairing

• Impeccable attention to detail, presentation, and guest interaction

• Strong communication skills; fluency in English required, additional languages desirable

• Calm under pressure with a discreet and polished manner

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including service charge and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com