Resort Activities Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

At Fairmont, we create unforgettable experiences for our guests. As the Resort Activities Manager overseeing canoe, ski, and ice skate operations, you will play a pivotal role in delivering exceptional, safe, and seamless outdoor recreation services. You will be responsible for managing the daily operations of our rental facilities, maintaining equipment to the highest standards, and leading a guest-focused team that embodies the Fairmont brand.

Position Type: Permanent
Start Date: June 2025

• Oversee daily rental operations for canoeing (Spring/Summer), ski equipment, and ice skating (Fall/Winter).
• Monitor weather conditions and make sound judgement of pausing/closing operations in unsafe weather.
• Ensure all safety procedures and regulations are followed by team members and guests.
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Hiring, coaching, developing, and performance managing the Resort Activities team
• Manage staff schedules and handle payroll processing.
• Improve service delivery by streamlining procedures and removing obstacles that hinders service 
• Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings.
• Oversee regular inspection and maintenance of all rental equipment to ensure safety and functionality.
• Maintain accurate inventory records and coordinate timely repair or replacement of damaged equipment.
• Ensure all waivers, liability forms, and rental documentation are properly completed and stored.

• Previous leadership experience in Recreation or Hospitality operations
• CPR and First Aid certification
• Pleasure Craft Operator Card
• Operational knowledge and proficiency in Property Management System (Micros-Fidelio) 
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Ability to consistently stand and walk through out shift and lift up to 50lbs

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.