Bellman

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Key Responsibilities:

• Greet guests warmly upon arrival and assist with unloading and transporting luggage to guest rooms.

• Escort guests to their rooms, provide information about hotel facilities, and answer any initial questions.

• Deliver luggage and other items to guest rooms promptly and with care.

• Assist guests with transportation arrangements, including calling taxis or directing to shuttle services.

• Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.

• Communicate effectively with the front desk team regarding guest arrivals, departures, and special requests.

• Ensure all luggage is properly tagged and accounted for to prevent loss or misplacement.

• Provide directions and information about local attractions and amenities as requested by guests.

• Handle guest requests and concerns professionally and escalate issues to management when necessary.

• Perform other duties as assigned by management to support guest services.

Skills and Qualifications:

• Previous experience in hospitality or customer service preferred.

• Excellent interpersonal and communication skills.

• Strong physical stamina to handle luggage and stand for extended periods.

• Professional appearance and courteous demeanor.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Knowledge of the local area and transportation options is a plus.

• Basic knowledge of safety and security procedures.