Bell Services Intern

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

What you’ll do...

We are looking for a Bell Services Intern to join the SLS Barcelona team. Under the guidance of the Front Office Manager, you will be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, assisting with their luggage and valet parking, as well as other requests as needed upon arrival and departure.  

You will: 

• Greet arriving guests warmly and escort them to their rooms while assisting with luggage. 

• Provide incoming guests with key hotel information (storage, restaurant hours, events, emergency exits) en route to their room. 

• Orient guests in their rooms on telephone use, room charging, HVAC, laundry, keycards, and room directory. 

• Manage all valet parking needs, including safe vehicle handling and prompt retrieval. 

• Assist with check-out luggage collection and transport coordination. 

• Offer general hotel and local information/directions when Front Desk is unavailable. 

• Maintain a visible, welcoming presence in the lobby as a brand ambassador. 

• Promote hotel facilities, functions, and resort activities to enhance guest experience. 

• Keep lobby, valet, and bell areas neat, clean, and organized for guests and colleagues. 

• Support Front Office team by responding promptly to guest requests and coordinating as needed. 

What we are looking for... 

• You’re studying a bachelor’s or master’s degree in hospitality or a related field. 

• You have the possibility to sign an agreement with your school for a period of preferably 4-6 months. 

• You have proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook. 

• You hold a valid B driving license. 

• Ability to multitask, work in a fast-paced environment, and maintain high-level attention to detail. 

• Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable. 

• Proactive, positive, energetic, empathetic team player with a passion for hospitality. 

• Previous customer service experience or interest in upscale/luxury hotels is a plus. 

• You make people feel good – your team, guests, and colleagues alike – and make a positive impact. 

• You understand and embrace SLS brand values, learn quickly, and adapt to our unique culture. 

• You are humble, open to ideas, leave your ego at the door, and help get things done. 

• You’re up for doing things differently, trying (almost) everything once, and joining a team that works hard, supports each other, and has fun. 

What's in it for you... 

• The opportunity to join an innovative, fast-growing international group committed to building not just new hotels, but a global luxury brand. 

• The chance to challenge the norm and thrive in a creative, rewarding environment as the first and last touchpoint for guests. 

• Become part of a passionate team dedicated to delivering exceptional hospitality, mastering hands-on service skills, and exploring upscale hotel operations every day.