Bell Captain

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We are seeking a well-organized and service-driven Bell Captain to lead and coordinate our bell team, ensuring warm welcomes, smooth departures, and seamless guest assistance.

1. Ensure the prompt and efficient handling off all guest luggage’s on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
2. Assure that every luggage is covered with a baggage claim tag.
3. Parking of guests and visitors' vehicles in the designated hotel parking area.
4. Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
5. Handle issuance of guest room key cards and ensure effective control for guest security.
6. Report any unusual occurrences or requested to manager.
7. Be aware of the hotel accident Prevention Policies.
8. Responsible for the efficient, clean, safe and hygienic maintenance of the Bell Desk area.
9. Maintains accurate records / documentation, as per operational and organizational requirements.
10. Responsible for lobby paging services.
11. Practices suggestive selling and able to familiarize guests to hotel facilities.
12. Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
13. Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
14. Ensure luggage is placed for guest to unpack. 
15. Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
16. Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.

• Previous experience in a bell or concierge role with leadership responsibilities.
• Strong communication skills and guest service attitude.
• Professional appearance and positive demeanor.
• Good command of English and Arabic.
• Ability to lift luggage and assist guests as needed.