Bartender

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main Duties

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service.
• To focus on guest satisfaction and engage and interact with guests.
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check.
• Responsible for the safe delivery of all beverages and food to the guest ensuring that all guests’ needs are catered for at all times.
• Responsible for the upkeep of standards of service at all times including all items used during service.
• Handle all payment methods correctly and at the end of the shift, reconcile the collections and deposit the amounts in the general safe ensuring that all steps of the process are duly followed.
• Responsible for maintaining assigned safe to secure float at the end of the shift.
• Responsible for closing end-of-day transactions, including summaries for Discounts, Duty Meals, Business Entertainment, Mpesa, Splits, and Voids and ensure that these are submitted to Finance at the end of the shift.
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts.
• Active upselling.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Complete all side work and cleaning duties as described in the Standard Operating Procedures.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Provide attentive service, focusing on guests needs.
• Receive payment for food and beverage provided and provide change and receipt to guests.
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits.
• Make coffee, espresso and tea.
• Reconcile all breakfast POS bills while on shift.

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 

• An operational knowledge and proficiency in Point of Sale System an asset 

• Excellent written/verbal communication and interpersonal skills  

• Good wine knowledge helpful as well as liquors. 

• Strong guest service orientation 

• Able to balance a variety of conflicting priorities while providing guest service 

Your team and working environment:

Heart + Artist = Heartist

At Accor, we are all Heartists. Passionate and experts in what we do, each and every one of us with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.