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  3. FAIRMONT
  4. 餐饮

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Fairmont Jakarta, Jakarta, Indonesia

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REF68606M

Banquet Operations Manager

Region

Luxury & Lifestyle


Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.


Job Description

Banquet Operations Manager

The Banquet Operations Manager oversees all aspects of banquet operations to ensure flawless execution of events, exceptional guest service, and operational excellence. This position is responsible for the leadership, training, and performance of the banquet team, working closely with Sales & Events, Culinary, and other departments to deliver a luxury-level experience for all meetings, weddings, galas, and private events hosted in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

  • Oversee the daily operations of all banquet functions, including setup, service, and breakdown.
  • Ensure all events are executed according to guest expectations, hotel standards, and event specifications.
  • Collaborate with Culinary and Event Services to ensure seamless communication and coordination.
  • Recruit, train, and manage the banquet team, including supervisors, captains, servers, and setup staff, as well as casual workers.
  • Lead pre-event briefings to ensure team readiness and clarity on event objectives.
  • Foster a culture of excellence, professionalism, and continuous improvement.
  • Act as the primary point of contact during events to address client needs, resolve issues, and ensure satisfaction.
  • Anticipate and exceed guest expectations through attention to detail and proactive service.
  • Gather post-event feedback to assess satisfaction and identify areas for improvement.
  • Ensure accurate billing and proper handling of gratuities and service charges.
  • Maintain five-star service standards aligned with luxury hospitality guidelines.
  • Ensure health and safety regulations, sanitation standards, and emergency procedures are followed at all times.
  • Conduct regular inspections of banquet spaces to maintain cleanliness, functionality, and visual appeal.
  • Maintain detailed records for event setups, staffing, guest preferences, and operational checklists.
  • Coordinate with Sales & Events team to conduct site inspections and pre-event meetings with clients.
  • Contribute to the development of banquet menus, service protocols, and operational SOPs.

Qualifications

Your experience and skills include:

  • Bachelor’s Degree in Hospitality Management or related field preferred.
  • Minimum 3–5 years in a banquet management role, preferably in a five-star hotel or luxury event venue.
  • Exceptional leadership and team management skills
  • Strong organizational and multitasking abilities
  • Proficient in event management systems (e.g., Delphi, Opera, or similar)
  • High attention to detail with a service-oriented mindset
  • Excellent communication and interpersonal skills
  • Fluency in English; additional languages are a plus.
  • Flexible schedule, including evenings, weekends, and holidays.


Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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