Banquet Manager

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an experienced and dynamic Banquet Manager to join our hospitality team in Udaipur, India. In this pivotal leadership role, you will oversee all banquet operations and ensure that every event is executed with excellence, creativity, and meticulous attention to detail. You will provide vision and strategic direction to your team, fostering an engaged and motivated workforce while delivering exceptional service that exceeds guest expectations. Your expertise in event coordination, team leadership, and operational management will be instrumental in creating memorable experiences for our clients and their guests.

• Direct and manage all banquet department activities, ensuring adherence to service standards, safety protocols, and sanitation policies at all times
• Plan, coordinate, and oversee all aspects of banquet events, including setup, service delivery, breakdown, and post-event evaluation
• Provide professional, friendly, and engaging service while maintaining a first-class visual impact through attention to ambiance, décor, and overall event presentation
• Lead, mentor, and develop the banquet team through recruitment, training, and performance management; foster a collaborative and supportive work environment
• Manage banquet budgets responsibly, monitor expenses, and ensure accurate financial reporting and billing for each event
• Respond promptly and professionally to guest concerns and special requests, demonstrating empathy and problem-solving skills
• Oversee the maintenance, cleanliness, and repair of all banquet facilities and equipment; report deficiencies and coordinate necessary improvements
• Coordinate with other departments including culinary, housekeeping, and front office to ensure seamless event execution
• Develop and implement innovative event solutions and customized packages that align with client needs and organizational goals
• Maintain detailed records of events, guest preferences, and feedback to continuously improve service quality
• Ensure compliance with all health, safety, and sanitation regulations; conduct regular training and audits
• Build and maintain strong vendor relationships for catering supplies, décor, and event services
• Analyze event performance metrics and provide recommendations for operational efficiency and revenue optimization

**Required Qualifications:**

• Minimum 2 years of leadership experience in food and beverage operations
• Minimum 1 year of direct banquet management or catering experience in a hotel or hospitality setting
• Proven ability to manage multiple events simultaneously while maintaining attention to detail and quality standards
• Strong organizational and time management skills with the ability to prioritize effectively
• Excellent verbal and written communication skills in English; multilingual abilities are a plus
• Demonstrated interpersonal and problem-solving abilities with a customer-focused mindset
• Ability to remain calm, courteous, and professional under pressure
• Strong knowledge of Microsoft Office Suite (Word, Excel) and proficiency with Property Management Systems (PMS)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Valid driver's license and willingness to travel as needed
• Alcohol service certification or Pro Serve certification (or equivalent)

**Preferred Qualifications:**

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related discipline
• Train the Trainer certification or experience in staff development and training
• Interaction Management or conflict resolution certification
• Experience with Sales and Catering software systems
• Knowledge of event planning tools and technologies
• Experience managing high-volume events or large-scale functions
• Familiarity with multicultural event planning and diverse clientele preferences
• Budget forecasting and financial analysis experience
• Vendor negotiation and contract management experience

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.