Assistant Spa Manager

Mercure Maldives Kooddoo

Welcome to Mercure Maldives Kooddoo. Here, we blend authentic Maldivian hospitality with the trusted excellence of the Mercure brand. Our island resort offers a vibrant, multicultural work environment, stunning natural beauty, and endless opportunities for growth. Be part of a passionate team that creates unforgettable experiences for guests from around the globe.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Develops and implements sales strategies to meet and exceed retail revenue targets.
• Utilizes product display techniques that attract and engage guests, encouraging increased sales.
• Analyzes sales data to monitor treatment and product performance, making informed decisions on promotions, product replacement, and stocking levels to optimize revenue.
• Adhere to the Spa Policy & Standard Operating Procedures
• Product Management and Inventory
• Oversees the selection, stocking, and inventory of spa retail products, ensuring popular items are well-stocked and available for guests.
• Tracks product performance to continuously refine and enhance retail offerings.
• Engages with guests to provide personalized treatment and product recommendations, enhancing their experience.
• Ensures the spa and retail area is visually appealing and arranged to encourage browsing and purchasing.
• Collaborates with the marketing team to plan and execute seasonal and special promotions.
• Coordinates product launches, discount offers, loyalty programs, and cross-promotions with other departments (e.g., F&B, accommodations).
• Drives initiatives that increase guest spending, elevating the spa’s profile and visibility.
• Trains and develops therapists on treatment/product knowledge, selling techniques, and customer service excellence.
• Provides ongoing education to ensure the team confidently recommends treatments and products, actively engaging guests with product benefits.
• Manages P&L to maximize financial performance and oversees internal audit processes for inventory and sales accountability.
• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
• Provide monthly budget and forecasts when requested.
• Responsible for staying within the allocated budget from cost and maximizing profitability.
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; leading by example.

• Bachelor’s Degree in a related field
• Minimum 2 years experience in a management or supervisory position in a Spa or related field
• Previous luxury hotel experience with background in financial budgeting and forecasting

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS