Assistant Sales Manager

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To be responsible for attracting new and old customers to the hotel from travel agencies and other companies that check-in for leisure guests and exceed guest expectations;

To consistently offer a professional, friendly service:

To confirm all guest event information with clients and direct supervisor:

Ensure timely and courteous service to both internal and external customers;

To ensure the achievement of monthly, quarterly and annual sales targets;

To implement the organization of collective, short-term and/or banquet-type business through the preparation and implementation of a special action plan:

To  determine and agree on price parameters and quotas approved on the basis of written contracts:

To participating in trade fairs and advertising events within the framework of hotel and trade-related organizations:

Store account details, as well as contact, activity and business information within the framework of the relevant software:

To fully organize reservations made by travel agencies for leisure purposes, requirements for guest rooms, food and catering, audiovisual issues from the day of reservation to the day of departure:

To organize payment procedures, to collect adequate information about the acceptance of any deposits and/or loans and to ensure that they are received within the acceptable time frame:

To organize and/or participate in daily meetings to ensure that relevant departments are aware of last-minute changes, to review contracts with event and wholesale companies;

To prepare weekly, monthly, quarterly and annual reports as required.

Balancing production, administrative and staffing needs;

Courteous assistance and proper coordination of staff and guests;

Participate in weekly department meetings, daily meetings and trainings;

Acquire knowledge of Health/Safety;

To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

To comply with the requirements for appearance (clothing rules) provided by the rules;

Understand and adhere to all departmental guidelines and policies;

Immediately inform the direct manager about any technical problems and necessary needs in the work process;

To perform other duties determined by the direct manager;

To assist the work of other employees of the department;

Prepare and submit all reports directly to the manager during the period of duty;

To organize meetings with clients outside the hotel 5 times a week:

To share all necessary information fully and correctly with the appropriate departments before the event to be organized and the group arriving at the hotel:

Professionally answer customer questions and understand their needs and requirements;

Develop strategies to effectively improve sales;

Consistently meet or exceed sales quotas;

To learn about and share information about the services offered by Fairmont Baku Hotel, including information about guest rooms, guest receptions, the Hotel's history and heritage, activities and local programs:

Establishing close cooperation relations both with colleagues within the Sales department and with employees of other departments;

Investigate new potential opportunities in accordance with the hotel's sales strategy and be aware of relevant progress in all areas of sales;

Proactively manage all predefined sales areas and other active account numbers to achieve the set target and ensure maximum productivity:

Actively follow the sales strategy to search for new potential contacts in all areas of sales, develop them and turn them into active productive accounts;

Communicate customer requests in a timely and accurate manner to appropriate internal departments and ensure accuracy of information both with internal relevant departments and with customers;

To organize familiarization tours of the hotel along with business management.

Provide management and other departments with regularly updated market knowledge, business trends, data analysis and management;

Prepare agreements and other required documentation of sales he/she realized

In the case of individual corporate e-mails, check daily and respond in a timely manner:

Update action plans and financial objectives quarterly and achieve set sales goals.

Develop strong, mutually beneficial partnerships with local and state vendors to increase weddings held in the hotel and optimize revenue;

Review wedding search platforms and marketing opportunities to ensure continued growth of wedding enquiries;

• Higher education (tourism and hotel management is desirable)
• Experience in the relevant position
• Knowledge of Opera PMS Software, Microsoft Windows  computer programs
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English, Russian language
• Strong team player who can work independently in a fast paced environment
• Dynamic, willing to learn
• Have good sales and presentation skills
•  Ability to manage multiple tasks at the same time