Room Division Director, Grand Mercure Imperial Palace

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Experiencing warm and engaging service in scenic surroundings is at Grand Mercure Imperial Palace As Assistant Director, Rooms, the strategic support and leadership you provide to your teams will ensure exceptional service standards, maximized operating results and memorable guest experiences. 

Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Lead and manage the Rooms operations, including Housekeeping and overall cleanliness of the property.

• Communicate and direct the execution of luxury services required to achieve our VOG and LQA goals.

• Responsible for the accurate monthly forecasting of Guest Supplies, Cleaning Supplies, Contract Services, Equipment Repairs/Rentals, and complete Laundry forecast and P&L.

• Achieve targets for productivity and payroll of Housekeeping and Room Attendants.

• Participate in the budgeting process in support of the Director of Rooms.

• Recognized as an active member of the Extended Executive Committee, committed to the ongoing development of our leadership group.

• Participate in the development and execution of recruitment and retention strategies for the division.

• Maintain appropriate staffing levels in accordance with staffing guidelines and anticipated business volumes.

• Select, train, and develop leaders to ensure timely recruitment and career growth.

• Build and maintain positive employee relations by attending monthly communication meetings.

• Ensure continuous improvement in the Rooms Division’s workplace Health & Safety awareness, including WCB, fire safety, and emergency procedures.

• Work closely with the Front Office Manager to manage responses to guest concerns, including effective and timely follow-up.

• Ensure adherence to existing environmental initiatives and implement any new and innovative environmental opportunities.

• Be involved and active within the Service Excellence Committee and Heartist Recognition Committee.

• Follow department policies, procedures, and service standards.

• Follow all safety policies.

• Perform other duties as assigned.

• Previous experience of 3 to 5 years in a senior department head position within the Rooms Division is required.

• Computer literacy in Microsoft Windows applications and Opera is required.

• A university or college degree/diploma in hospitality and/or business is preferred.

• Strong interpersonal, communication, and problem-solving skills are essential.

• Highly organized, goal- and results-oriented individual with a proven ability to execute plans and manage change effectively.

• Ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively as part of a team.

• Ability to focus attention on guest needs while remaining calm and courteous at all times.

• Analytical skills, strength as a developer and leader of others, creativity, and strong planning skills are essential for this position.

• Proven ability to achieve goals, multitask, and set priorities in a constantly changing business environment.