Assistant Reservations Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Competitive Salary: $64,000 - $65,000 gross annually, based on previous experience & education

Job Duties Include:

• Oversee daily operations of the largest in-house reservations team in the NCA region (up to 19 colleagues), including scheduling, payroll, recruitment, training, and mentoring.
• Collaborate with Sales, Revenue Management, Marketing, PR, and Operations to develop packages, rates, and processes while managing guestroom inventory and resolving capacity challenges.
• Build and maintain strong relationships with internal and external partners including group organizers, sales and conference services managers, and tour operators.
• Champion departmental initiatives such as CES engagement, incentive programs, team meetings, and service recovery follow-up (SCORE).
• Support the team during peak periods, address guest concerns, and assist other Rooms Division departments as required.

Your Skills & Qualifications:

• High school diploma required
• Minimum 18-month commitment to the role
• Strong working knowledge of Opera Property Management System (PMS)
• Working knowledge of Central Reservations System (CRS)
• Familiarity with Passkey/GroupMax is an asset
• Previous experience in hotel room reservations is an asset
• Previous leadership experience in a hotel environment is an asset
• Proficient in Microsoft Word and Excel
• Strong written and verbal communication skills
• Solid understanding of hotel operations and reservations procedures
• Demonstrated ability to manage multiple administrative tasks and priorities

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com