Assistant Reservations & Events Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. 

Make the link with the different department of the hotel to ensure a wonderful guest experience. 

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

As our next Assistant Reservations & Events Manager, you.. 

Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. 

Main responsibilities: 

- Daily reservation checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)

- Daily reservations check - Ensure all back-ups, comments, payment are set accordingly

- Daily check of OTAs commissions

- Weekly submission on Fastcom

- Update of various trackers on a daily basis (such us No Show, CXL, BackYou, etc)

- Manage reservations and bookings enquiries via telephone, email and a face to face

- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner

- To support with group bookings through the whole process and liaise with other departments when required

- To be the first point of call for all client enquiries regarding accommodation and meeting and events

- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings

- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space

- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business

- Provide details function plans to hotel operations teams to ensure the clients requirements are always supported and catered for

- Maintain the accuracy of the in-house reservations system

- Reply to all booking enquiries that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings

- Opera cloud knowledge preferable

- Plan, coordinate and execute group reservations, conferences, meetings and events, ensuring a seamless experience for our clients

- Liaise with clients to understand their event requirements and provide tailored solutions

- Coordinate with internal departments, including Food & Beverage, Front Office, Maintenance and Houseekeping, to ensure all even aspects are aligned

- Provide exceptional customer service throughout the event planning process and on the day of the event

- Conduct post-event evaluations to gather feedback and improve future events

- Available to work week and weekend days, in both early and late shifts (Mon to Sat, 8am to 7pm) 

Benefits

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.