Assistant Reservation Manager

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Operational

• Adhere to the Standard Operating policies & Procedures.
• Ensure maximum room occupancy within agreed overbooking policy
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Ensuring all calls are handled according to Resa Vision training
• Check the grooming and hygiene of the team.
• Conduct briefing for Reservation team
• Communicates with RDM & FOM all information likely to be interest to them
• Closely liaise with Sales & Marketing
• Preparing the reservation team with different rate query and training the team
• To practice up selling of rooms
• Ensuring that the team strives for achieving the budget and goals of the department
• Ensuring that the guest special requests are taken care of.
• Ensuring that the airport pick up and drop is communicated to concierge chief well in time
• Ensuring the all VIP to be marked on the system as VIP
• Making sure that the Opera system does not have double guest profile
• Ensuring that the field picked up in Opera are accordingly to the guest information
• Reports to be in proper manner
• Ensuring that the inventory is properly controlled