__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ FAIRMONT

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

Butler Operations

To supervise Butler Supervisors and Butlers on duty
To maintain the quality and consistency of standard and to train the Butlers on improvement areas
To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
To increase guest interaction and to drive the Trust you score of the property.
To assist the Head Butler in achieving the KPI of the department.
To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
To ensure through effective supervision that all services offered are always available, and provide alternatives
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Responsible for promoting Palace facilities, services and product to the targeted guest group
To assist Head Butler to resolve any issues.
To meet and welcome most of the guests personally
To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
To share with Head Butler any complaints, guests comments and problems.
To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
To supervise butler pantries.
To assist Head Butler for Operating Equipment inventory
Check Butler’s grooming in accordance with hotel standard.
Work closely with Housekeeping to ensure correct room status at all times.
To handle any DND room within 24 hours.
Log security incidents and accidents in accordance with hotel policies and procedures
Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
To support the implementation of Fairmont core values

Qualifications

Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Assistant Manager - Butler