Assistant Housing Manager

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

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We are seeking a proactive, organized, and service‑driven Assistant Housing Manager to support the smooth operation of our employee accommodation facilities and assist with People & Culture (P&C) functions within the hotel. The ideal candidate will ensure a safe, clean, and welcoming living environment for all employees while contributing to employee engagement, welfare initiatives, and administrative support for the P&C team. This role requires excellent communication skills, strong attention to detail, and the ability to manage a multicultural workforce.

Key Responsibilities

Housing Operations & Administration

• Oversee the daily operations of the employee housing office, ensuring efficient workflows and timely resolution of issues.
• Maintain accurate records related to housing occupancy, maintenance, inspections, and employee movements.
• Manage the full inventory of furniture, appliances, and equipment, ensuring items are well‑maintained and replaced when necessary.

Employee Onboarding & Check‑In

• Manage and streamline the check‑in process for new employees.
• Ensure each new arrival receives a warm welcome, Welcome Pack, Housing Guide, transportation timetable, local area map, and a tour of communal facilities.
• Coordinate room assignments and ensure accommodations are prepared prior to arrival.

Facility Management & Safety

• Conduct daily rounds and regular audits of all housing facilities to ensure cleanliness, safety, and compliance with UAE regulations.
• Liaise with maintenance teams, contractors, cleaners, and security personnel to ensure timely resolution of issues.
• Monitor fire & life safety systems and ensure corrective actions are taken promptly.

Housekeeping & Vendor Coordination

• Work closely with the contracted cleaning company to ensure high housekeeping standards in both public and private areas.
• Review and maintain housekeeping logs, maintenance records, and vendor performance reports.
• Communicate expectations clearly to vendors and follow up on service quality.

Employee Services & Community Support

• Assist in planning and managing housing services such as mail distribution, telephone services, grocery delivery, gym, pool, and laundry facilities.
• Address and resolve employee concerns or complaints professionally, ensuring expectations are managed and issues are documented.
• Support community‑building initiatives and promote a positive living environment.

People & Culture (P&C) Support Responsibilities

• Assist the P&C team with employee onboarding activities, including documentation, orientation coordination, and welfare support.
• Support employee engagement initiatives, events, and communication activities within the hotel.
• Help maintain accurate employee records related to housing, welfare, and movement.
• Provide administrative support to the P&C department as required, ensuring confidentiality and professionalism.
• Collaborate with P&C on disciplinary documentation related to housing issues and ensure proper filing and follow‑up.

Compliance, Reporting & Discipline

• Ensure all housing operations comply with UAE labour laws, municipality regulations, and company policies.
• Document and report counselling or disciplinary actions related to housing issues, coordinating with People & Culture for proper filing.
• Prepare regular reports on occupancy, maintenance, inspections, and incident logs.

Education & Experience

• Bachelor’s degree or diploma in Hospitality Management, Property Management, Business Administration, or a related field.
• Minimum 2–3 years of experience in employee housing, facilities management, property management, or a similar role, ideally within the hospitality sector.

Technical & Operational Skills

• Strong understanding of housing operations, maintenance coordination, housekeeping standards, and fire & life safety regulations.
• Proficiency in Microsoft Office and housing/property management systems.
• Ability to manage inventories, budgets, and vendor relationships.

Personal Attributes

• Excellent communication and interpersonal skills, with the ability to work effectively with a multicultural workforce.
• Strong organizational, leadership, and problem‑solving abilities.
• High level of professionalism, confidentiality, and integrity.
• Ability to work independently, manage multiple priorities, and respond effectively in urgent situations.

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world