Assistant Housekeeping Manager

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

General Responsibilities

• Ensures that all housekeeping staff perform duties in accordance with hotel policy.
• Assists the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.
• Represents the Housekeeping Department when Executive Housekeeper is not available.
• Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
• Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
• Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
• Ensures all occupied rooms are cleaned and prepared for guests daily.
• Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
• Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
• Liaises with all Supervisor to coordinate planning and scheduling for regular activities.
• Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
• Stores safely and maintains all equipment, supplies and chemicals as required.
• Recommends to the Executive Housekeeper renovations and repair needs for rooms and public areas
• Reports problems with materials and equipment to Executive Housekeeper.
• Administers staff rosters and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
• Assists the Department of People & Culture with the recruitment of all housekeeping staff setting both tasks and qualifications.
• Participates in all staff and training meetings as required.
• Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
• Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
• Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all housekeeping staff.
• Maintains a high standard of hygiene and sanitation throughout all service areas.
• Reports any health or safety hazards to the Executive Housekeeper or Rooms Divisions Manager
• Performs other duties as assigned by the Executive Housekeeper or Rooms Divisions Manager.

Quality Specific Responsibilities

• Support Housekeeping policies, processes, and standards, including those relating to cleaning, chemical and guest safety and ensure these are implemented across the organisation.
• Supports the implementation and monitoring of all quality related policies, processes, and standards in housekeeping operations.
• In support of the Housekeeping Supervisor, take where necessary immediate corrective actions to ensure compliance with all quality standards, especially service delivery and cleaning safety practices and controls. 
• Support the organisation wide administration of quality audits in the housekeeping departments.
• Always be open to new ideas from your colleagues and subordinates, be willing to provide constructive feedback should the idea not be implemented. Alternatively offer praise/recognition if the new ideas are brought to your attention and implemented.

Facilities

• Stock take, stock control budgeting, and cost saving.
• Involve yourself in the commercial aspect of Housekeeping to ensure stock & cost controls are monitored and within industry norms

• Grade 12 qualification
• Hospitality or related qualifications will be favourable
• Proficient user of OPERA PMS or Cloud
• Intermediate level user of Microsoft Office – Word, Excel, PowerPoint and Outlook
• Knowledge of cleaning chemical and equipment knowledge and application thereof through duties
• Ability to effectively communicate with others in English
• Ability to work independently and Manage others
• Leadership abilities
• Ability to follow chemical safety, general safety, hygiene, and manual handling rules

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.