Assistant Front Office Manager - Mercure Melbourne Southbank

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it’s the perfect base for any stay and to work.

The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience. 

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.

What will you be doing?

• Support the Operations Manager with scheduling, team development, and performance evaluations

• Oversee and manage front office financial procedures

• Collaborate with other departments to ensure seamless service delivery

• Monitor room occupancy and forecasts; align staffing rosters to optimize labour costs

• Respond promptly to guest enquiries and complaints

• Assist in training, onboarding, and performance reviews for front office staff

• Prepare and review daily operational and financial reports

Your Skills and experience include:

• Minimum 2–3 years of experience in front office operations, preferably in a supervisory role

• Strong leadership and organizational skills, including experience with team scheduling and occupancy forecasting

• Excellent communication and interpersonal abilities

• Flexibility to work evenings, weekends, and holidays as needed.

• Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to starting

Key Competencies:

• Guest-focused and service-driven mindset

• Detail-oriented with strong problem-solving skills

• Proven ability to lead, coach, and inspire a team

• Professional demeanor with excellent decision-making capabilities

• High attention to detail and accuracy

• Adaptable with strong time management skills

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!