Assistant Front Office Manager

Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

The Assistant Front Office Manager is responsible for assisting with the management of the day-to-day operations of Front Office, Telephones and Night Audit functions, whilst ensuring all brand service standards are maintained in these areas, profitability is maximised and Guest and Team Member needs are met or exceeded.

• Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems: PMS Opera Cloud (desirable)
• Fluent in English both written and verbal

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.