Job Description

As an Asst. Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
Ensure that guests' have a smooth running stay at the hotel,
Manage and motivate front office & breakfast teams in order to provide high quality services for guests.
Ensure the accounts are correct and admin processes run smoothly.
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
Awareness of room status and also the competitors’ status.
Optimises the occupancy rate and average room rate.
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Qualifications

Degree/Diploma in Tourism & Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Assistant Front Office Manager