Assistant Front Office Manager

Hotel Woolstore 1888 – Handwritten Collection is one of Sydney’s most distinctive heritage hotels, set in the heart of Darling Harbour. Blending historic charm with contemporary style, our boutique property offers guests an unforgettable experience through its industrial-chic interiors, curated modern art, and vibrant atmosphere.

Originally built in 1888, we are proud to be the fourth oldest of Sydney’s remaining wool stores. Today, this beautifully restored sandstone and brick landmark features 90 individually designed guest rooms, an award-winning local restaurant and bar, and versatile spaces for meetings and events — all inspired by the individuality and creativity that define the Handwritten Collection.

We’re seeking a confident and driven Assistant Front Office Manager to support the leadership of our Front Office team and help deliver exceptional guest experiences from arrival to departure.

This is a hands-on leadership role, ideal for someone ready to take the next step in their career within a boutique hotel environment. You’ll work closely with the Operations Manager to oversee daily operations, lead and develop the team, and ensure service standards are consistently delivered at the highest level.

As a key member of the leadership team, you’ll bring energy, professionalism, and a passion for personalised service, creating a seamless and memorable experience for every guest.

What You’ll Be Doing

• Support daily Front Office operations
• Lead, coach, and develop the team
• Deliver seamless guest arrivals and departures
• Handle escalated guest enquiries professionally
• Assist with rostering, training, and performance
• Maintain strong product and local knowledge
• Collaborate across departments
• Uphold brand standards and team culture

• Front office experience with leadership or supervisory exposure preferred
• Passion for exceptional guest service
• Strong communicator able to lead motivate and support a team
• Highly organised able to multitask in fast paced environment
• Hands on with strong attention to detail and problem solving skills
• Flexible to work rotating roster including weekends and public holidays
• Opera Cloud or similar PMS experience advantageous

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.