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Grand Mercure Bangalore, Bengaluru, India

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REF52318W

Assistant Front Office Manager

Region

MEA SPAC


Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

 


Job Description

We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our team in Bengaluru, India. In this role, you will support the Front Office Manager in overseeing daily operations, ensuring exceptional guest experiences, and leading a team of receptionists to maintain our high standards of service.

  • Assist in managing day-to-day front office operations, ensuring smooth check-ins, check-outs, and guest interactions
  • Lead, inspire, and coach the front office team to deliver memorable and effortless experiences for our guests
  • Support the development and implementation of strategies to maximize occupancy and revenue
  • Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction
  • Monitor and maintain front office standards, procedures, and guest service guidelines
  • Assist in managing overbooking levels and rate strategies to optimize business performance
  • Support the Front Office in administrative tasks, including budgeting, scheduling, and compliance
  • Continuously seek ways to improve processes and enhance the guest experience
  • Contribute to a positive work environment by promoting teamwork and open communication

Qualifications

  • Proven experience in a front office or hospitality role, preferably in a supervisory capacity
  • Strong leadership skills with the ability to inspire and motivate a team
  • Excellent customer service skills and a passion for creating exceptional guest experiences
  • Proficiency in hotel management software and reservation systems
  • Strong problem-solving abilities and attention to detail
  • Business acumen with understanding of hotel operations, rates, and occupancy management
  • Excellent communication skills, both verbal and written
  • Ability to work collaboratively with other departments and team members
  • Flexible and adaptable, with the ability to work various shifts, including nights, weekends, and holidays
  • Strong organizational and time management skills
  • Empathetic approach to guest and employee concerns
  • Bachelor's degree in Hospitality Management or related field preferred (not required)

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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