Assistant Director of Rooms

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Assistant Director, Rooms

Providing engaging, sincere, personalized service is one of the ways our Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as the Assistant Director of Rooms, where you will oversee our Front Office, Fairmont Gold, Guest Services, Ski Valet, Concierge and Luxy Arrival Experience teams.

Salary Range:

$88,000 - $95,000 per annum, dependent on experience and education

Job Duties Include:

• Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator
• Lead by example, spending time in the operation coaching colleagues on luxury service standards and welcoming guests. Enact and lead hotel teams in recognizing loyalty guests, return guests, VIPs & Owners
• Become the ALL-Loyalty champion, conducting quarterly loyalty training for all Rooms departments
• Develop, implement and execute the Luxury Suite Experience Program
• Handling of guest comments and complaints, ensuring guests needs are exceeded 
• Responsible for recruitment, development and performance management of all reports
• Organizes, co-ordinates and supervises training, conducting regular training sessions and communications meetings
• Responsible for all details of employee administration, payroll forecasts, and payroll administration on a daily, weekly and monthly basis. Maximize room revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Balance operational, administrative and Colleague needs
• Other duties as assigned

• Previous leadership experience required in a Rooms department
• Previous Property Management System experience required
• Knowledge of security equipment, fire suppression, emergency response & VIP protection procedures
• BC Security Services License
• BC Driver's License with clean driver's abstract
• Level 2 First Aid Certificate

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com.