Assistant Director Food & Beverage

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• The ability to layout goals and develop strategies to accomplish said goals
• Awareness of departmental needs as they relate to production and staffing, including the need to forecast necessary staffing and its related dollar expenditure
• The ability to forecast workloads and checks work schedules prepared by direct reports for all Heartists in the division
• The ability to assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance; updating as required
• Oversight of the initial and continual training of all new and current food and beverage Heartists, through personal mentorship as well as through coaching of their departmental managers, conducting training classes for both management and hourly staff on a regular basis
• The ability to control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies
• Conduct annual performance reviews for leadership team, as well assist direct reports with their performance reviews, providing support and recommendations to help improve Heartists performance and teamwork
• Effective communication, the necessity being to keep employees informed about hotel policies and changes in a timely manner
• Manages and controls overall expenses of the outlets focusing on higher revenue and profit

• Previous Food & Beverage experience in a senior leadership role in restaurant operations and banquet operations.
• Multi-unit experience an asset.
• Excellent beverage knowledge required, sommelier diploma preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities