Assistant Chief Steward

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Chief Steward, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Deputizing for the Chief Steward as required
• Assisting in the preparation, successful implementation and execution of the annual Stewarding budget, capital plan, and strategic projects
• Support the Culinary and Service Teams in provide a high level of guest service by staging banquet and a la carte kitchen and service ware to specifications
• Maintain good working relationships with all hotel departments to ensure an exceptional guest experience
• Manage department inventory including maintaining strict control on equipment and supplies, ordering and seeking opportunities to increase revenue and minimize expenses
• Demonstrate a complete understanding of and ensure team compliance with all Health & Safety, hygiene and sanitation, proper garbage disposal and other function specific regulations
• Ensure that all equipment in the kitchen areas are clean and in good working order and promptly report any deficiencies and follow up as required
• Conduct shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure all outlet employees are trained on the proper use of equipment, tools and systems
• Schedule and manage staff to support both our service level commitments and labour cost goals
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Perform any other function related duties and projects as assigned
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).

Qualifications:

• One to two years supervisory experience in a Stewarding department in a luxury hotel environment is required
• In-depth knowledge of correct chemical handling procedures is required; current ServSafe and HACCP certifications are strongly preferred
• Knowledge of local health and safety regulations is required
• Proven strong supervisory/leadership skills and the ability to train Colleagues ensuring compliance with Fairmont Standards and international Hygiene & Safety Regulations meet high levels of service excellence is required
• The ability to demonstrate an understanding of mechanical concepts and systems used in the Stewarding profession is required
• Demonstrated ability to consistently schedule employees and prepare accurate payroll records is required
• Demonstrated inventory control experience is strongly preferred
• Proven interpersonal, communication (written and verbal) and organisational skills
• Proven ability to work cohesively as part of a team in a multicultural, diverse, demanding and fast paced environment
• Proven ability to focus attention on guests needs, remaining calm and courteous at all times
• Strong working knowledge of MS Office programmes and general computing literacy is required
• The successful candidate must be physically fit with a strong work ethic, highly responsible, reliable and has the ability to work extended hours including evenings, weekends and public holidays

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking for long periods of time throughout shift
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Visual Effort: Medium
• Environmental Stress: Busy Atmosphere; Environmental stress: high - constantly going in and out of buildings.