Arrival Concierge

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you!

As Arrival Concierge, you are the first welcome and the final farewell; the quiet confidence at the heart of our guest arrival experience.

In this role of presence and poise, you will greet each guest with warmth, attentiveness, and a refined heartfelt service that reflects the essence of our hotel. You will be entrusted with creating effortless transitions: opening doors, assisting with luggage, and offering a sense of calm and care from the very first interaction.

Beyond the door, you’ll support the broader Concierge and Front Office team in delivering a seamless guest journey; including valet service performed with precision, lobby presentation, and maintaining a secure, polished environment. Every moment is an opportunity to create connection, elevate expectations, and leave a lasting impression.

You will harness your luxury attitude, with humble excellence, a distringuished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• A full clean drivers license.
• Your ability to initiate contacts and establish rapport easily.
• Projecting professional image at all times through personal presentation and interpersonal skills.
• Your ability to organise time and work efficiently.
• You will need to hold working rights for New Zealand.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team:

• We offer competitive pay with benefits 
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• Free ski hire during our winter months
• Anniversary stays with Food & Beverage credit to enjoy
• Wellbeing support, financial advisory discounts and Employee support programmes 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.