Adventure Park Activity Supervisor

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As a Park Supervisor, you will be responsible for the operations and supervision of a range of Leisure and Entertainment activities across a 20,000 SQM Adventure Park. Designed for adults and kids, this space is supported by hospitality keys in both the park itself and an adjacent resort, and varying food and beverage outlets. Elevated adventure experiences such as ropes courses, trampolining, and climbing walls, sit alongside ground-based radio-controlled cars and cultural arts and craft experiences. The park has been designed as a destination location, offering fun-filled entertainment for the whole family. Experiences are positioned both outdoors amongst the natural rocks and juniper trees, along with indoor attractions.

As a supervisor, you are responsible for overseeing activity instructors, ensuring a fun, safe and professional environment. All supervisors are expected to support as instructors, which consists of three core designations, providing dynamic and varying roles across the whole project.

1. Attraction Experiences

Manage guest experiences across a wide range of activities and attractions, nurturing a fun but safe environment.

· Day-to-day safe operation & supervision of all adventure activities like climbing, freefall, trampolines, soft play area within the park

· Access control to the activity, via the park-selected ticketing function, ensuring guests have the appropriate ticket type for the experience

· Ensuring each attraction minimum and maximum age, height, and weight parameters are adhered to, in line with manufacturer guidelines

· Complete daily, weekly and monthly checks on both the attractions and personal protective equipment, to ensure the activity is maintained and safe to operate

· Take part in regular training on park processes, safety protocols and rescue procedures to ensure maximum safe operations and situational preparedness

· Provide excellent customer service to all guests, and aim to reach the parks guest experience net promotor score targets

· Support in answering queries and resolving any complaints of guests for maximum customer experience

· Report to and communicate with the park supervisors and duty manager on any issues, damage to equipment or safety concerns

· Support in delivering memorable bespoke experiences for birthday parties, school groups and corporate team building events

2. Cultural Experiences

Deliver guest experiences that provide a taste of the region’s rich culture, history and uniqueness, providing memories that last beyond their visit. The following examples are provided.

· Art and craft experiences that incorporate local motifs, allow guests young and old to express themselves through drawing and painting

· Lead guests through our honey walk, educating them on the history of Al Baha’s honey production, and the life cycle of the honey bee. Provide a hands-on experience and guest photo opportunities

· Deliver workshops in making local bakhoor incense, whereby customers can create and take away their very own product whilst learning about its history of incense in the Arabian Peninsular

3. Ticketing and Promotions

Provide the front-of-house and sales team with support during peak season, periods of high visitations, breaks and vacation times.

· The selling of park tickets from bundles, full all-inclusive access to single individual experience tickets

· Actively upsell to higher ticket options to increase the revenue of the adventure park

· Complete participant legal waivers for each visitor, ensuring park rules and regulations are communicated and understood

· Provide positive, friendly meet and greet services at the entrance, ticketing area and within the adventure park grounds

· Support the sales team with promotions within Al Baha through events, promotional flyers and other marketing initiatives

Supervisory Responsibilities

All supervisors are responsible for overseeing activity operators within the park, ensuring a safe environment for employees and guests.

· Support in delivering regular training to maintain A high level of professionalism and safety

· Be an advocate for safe operations, nurturing a culture of safety across all aspects of the adventure park

· Ensure adherence to all operational procedures and protocols from health and safety policies and safe operating procedures

· Complete supervisory monitoring of operations, feeding back needs development using a plan, do, check, act model

· Complete managerial administration such as rostering, performance reviews, onboarding, annual leave planning

· Support park management with comprehensive auditing to ensure a high level of safety and compliance is maintained

· Resolve day to day conflicts, performance challenges, guest complaints with a long term solution approach

Working with a wide array of activities and activations

Experience working in a guest-facing role

Proven track record within a supervisory position

Conversational in English and Arabic

Benefits, Rewards, Motivations: In recognition of your hard work and dedication, we offer:

• Lucrative Rewards: Your efforts won't go unnoticed – anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor's extensive learning and development platform, offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.