Accounts Assistant – Accounts Receivable

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realise your dreams. 

As an Accounts Assistant – Accounts Receivable, you will undertake a multi-faceted role that encompasses the co-ordination and collection of financial information and a variety of secretarial and general administration functions.  The person is responsible for managing the hotel's credit policies and procedures, ensuring timely collection of outstanding debts while maintaining positive relationships with guests and corporate clients. This role requires strong analytical skills, attention to detail, and effective communication to mitigate credit risk and optimise cash flow.

MAIN RESPONSIBILITIES

• Oversee the hotel’s credit management function, ensuring adherence to company policies and financial guidelines.
• Review and assess credit applications from corporate clients, travel agents, and other business partners.
• Monitor accounts receivable and follow up on outstanding balances to ensure timely collection of payments.
• Investigate and resolve billing disputes or discrepancies in coordination with relevant departments.
• Prepare and distribute monthly statements to customers, ensuring accuracy and clarity.
• Maintain an up-to-date record of customer accounts, including credit limits and payment history.
• Liaise with the sales and reservations teams to ensure proper credit arrangements for group bookings and long-term guests.
• Escalate overdue accounts in line with company procedures, including initiating legal action when necessary.
• Produce regular credit control reports for senior management, highlighting risks and collection status.
• Ensure compliance with local financial regulations and company policies.
• Support internal and external audits by providing necessary documentation and insights.
• Prepare and report the Monthly Debt Ageing report to Senior Management and Accor.
• Organize and lead monthly credit meetings, including preparing and distributing meeting minutes.
• Assist the Finance Manager during the month-end process.
• Liaise and communicate effectively with all departmental managers to ensure seamless credit operations.
• Be flexible in working across other areas of the accounting function as assigned by the Director of Finance / Finance Manager for career development.
• Undertake any other Finance and Accounting duties as requested by the Director of Finance / Finance Manager.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 1-2 years of experience in Credit control/Accounts receivable, preferably in the hospitality industry.
• Strong understanding of credit management principles, accounting procedures, and financial regulations.
• Proficiency in financial software and hotel property management systems (e.g., Opera, Xero).
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to work and manage multiple accounts efficiently.

PERKS FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK.