Lobby Ambassador

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What you will be doing:

• Provide a seamless and personalized arrival experience, engaging first-time visitors and offering directions
• Anticipate guest needs and exceed expectations
• Recognize and welcome repeat guests, elite members, and VIPs
• Offer prompt, professional, and discreet service
• Confidently respond to guest inquiries with strong product knowledge
• Creatively resolve incidents to turn around negative experiences
• Remain available and proactive in guest interactions
• Assist with hotel facilities and promotions
• Handle cashiering and administrative duties related to lobby operations
• Coordinate pre-arrival communications and ensure readiness
• Promote upselling and cross-selling opportunities
• Uphold Accor values and service standards
• Perform other duties as assigned

Your experience and skills include:      

• Excellent communication and interpersonal skills
• Previous experience in guest relations or front office preferred
• Strong understanding of the local market and guest expectations
• Passion for hospitality and creating memorable guest moments
• Ability to multitask and work collaboratively across departments
• Thriving in fast-paced environments and love creating memorable guest experiences.
• Tech-savvy with Opera or similar systems
• Guest-oriented, approachable, and genuinely service-minded

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS