SENIOR HR MANAGER - Orient Express La Minerva

About Orient Express

Artisan of Travel since 1883, Orient Express is a legendary brand, deeply rooted in history and admired by generations past, present, and future. As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between Accor and LVMH.

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

About Orient Express La Minerva, Rome

Considered as the beloved capital of the Orient Express legend, Rome is the home to the first Orient Express hotel, La Minerva. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo TORO. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldi Rinaldo, a disciple of Casanova, and the fascinating goddess Minerva. A new décor and interior inspired by the Roman domus and the riches of the “Eternal City” was revealed with a new touch of contemporary elegance.

The Hotel is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.

Reporting to the General Manager, the Senior HR Manager will spearhead the development and execution of strategic HR initiatives to foster a dynamic and inclusive workplace. This role is pivotal in ensuring that the hotel attracts, retains, and develops top talents while maintaining a culture of excellence, engagement, and growth. The Senior HR Manager will assess organizational needs, develop and implement talent & culture solutions in employee relations, compensation, benefits, recognition, administration, and colleague wellness. 

Leadership & Strategy Implementation:

• Define and pilot HR strategy aligned with your GM and in coherence with Orient Express, Arsenale and the identity of O.E La Minerva
• Lead and oversee daily HR operations: recruitment, L&D, career path, personnel administration and payroll cycle
• Manage performance and Learning & Development initiatives to upskills the teams and reach high standards
• Assess organizational needs and develop aligned HR solutions and continuous improvement plan
• Manage all talent systems and provide support and training to HR and operational teams  
• Maintain a labour regular dialogue with work council and union representatives and ensure labour law compliance
• Support & collaborate with Orient Express and Arsenale functional roles

Employee Relations and Workplace Culture:  

• Ability to attract and retain our talent, with responsibility to onboard and welcome all our new talents
• Promote positive colleague relations through open communication, trust, mutual respect, and a well-being work environment
• Assist departmental leaders and senior managers in developing action plans to address issues among the teams.
• Follow departmental policies and procedures, ensure compliance to all safety policies. 
• Deploy ad hoc project to empower the Orient Express Cultures and standards within the teams

Compensation and Benefits:  

• Oversee compensation, benefits, recognition, and administration programs with the support of Orient Express and Arsenale
• Implement strategies to enhance colleague wellness.  

Budget Management:  

• Co pilot with Finance and effectively manage the Employment Costs and own the department budget
• Pilot operational, administrative, and colleague needs.  

• Master degree in Human Resources, Business Administration, or related field.
• Strong knowledge and experience in Italian employment legislation, regulations and government platforms.
• Hotel Pre-opening experience is preferred.
• At least 5-year experience in a senior HR role, ideally within the ultra-luxury hospitality industry, in large scale operations with multi-properties, understanding high standards and demanding environment.
• Excellent communication with fluency in Italian and English, both spoken and written.
• Entrepreneur mindset, structured, and taking initiative proactively with a mix of strategic thinking and a hands-on approach.
• Strong leadership skills with the ability to manage and develop a team, with strong organizational and project management skills, while the ability to build strong collaboration with different stakeholders.  
• In-depth knowledge of HR strategies, HR operations, employee relations individual (disciplinary) and collective (union), compensation and benefits, and wellness programs.  
• Ability to develop and implement effective HR solutions aligned with organizational goals.  
• Strong budget management skills (Employment Costs and Department)
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and HRIS (ATS, L&D, Payroll data…).

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.