Housekeeping Manager

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, guest comfort, operational efficiency, and team performance in line with hotel and Accor brand standards, while optimising costs, productivity, and guest satisfaction.

Key Responsibilities:

• Oversee daily housekeeping operations including guest rooms, public areas, laundry, and back-of-house facilities.

• Ensure rooms are prepared on time for arrivals, VIPs, and long-stay guests with appropriate amenities.

• Conduct regular inspections to maintain cleanliness, hygiene, and maintenance standards.

• Coordinate closely with Front Office, Engineering, and other departments.

• Handle guest requests and complaints professionally, ensuring service excellence.

• Control housekeeping budgets, operating costs, payroll, and inventory (linen, uniforms, supplies).

• Drive productivity through efficient workforce planning, multitasking, and use of technology.

• Identify cost-effective methods to support sustainable profit growth.

• Recruit, train, coach, and develop housekeeping staff to meet operational and brand standards.

• Foster a motivated, empowered, and high-performing team culture.

• Conduct performance appraisals and ensure compliance with policies, safety, and statutory requirements.

• Maintain departmental SOPs, budgets, reports, and vendor coordination.

• Ensure adherence to hotel policies, legal regulations, and health & safety standards.

• Demonstrate strong decision-making, problem-solving, and change management skills.

• Promote teamwork, continuous improvement, and guest-centric service.

• Represent hotel management professionally and support organisational goals.

• Bachelor's degree in Hospitality Management or equivalent.
• Minimum 6 years of housekeeping experience with 2 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities.

• Strong leadership and interpersonal skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.
• Ability to work independently and handle high-pressure situations.
• Flexibility to work varying shifts, including weekends and holidays