Guest Service Associate -F&B Service

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We are seeking an enthusiastic and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our Food & Beverage department, you will play a crucial role in creating exceptional dining experiences for our guests while ensuring the highest standards of service.

• Greet and seat guests in a friendly and professional manner
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks while adhering to proper etiquette and safety standards
• Anticipate guest needs and respond promptly to requests
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Maintain cleanliness and organization of dining areas
• Process payments and handle cash transactions accurately
• Assist in setting up and breaking down dining areas for various events
• Support team members during peak hours to ensure smooth service
• Participate in regular team meetings and training sessions to enhance service quality
• Address guest concerns and work towards resolving issues in a timely manner

• High school diploma or equivalent
• Previous experience in food and beverage service preferred
• Passionate about delivering exceptional customer service
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Excellent problem-solving abilities and attention to detail
• Basic computer skills for operating point-of-sale systems
• Knowledge of food safety and sanitation practices
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to stand for extended periods and carry trays/plates
• Positive attitude and willingness to learn and grow in the role
• Fluency in English; knowledge of additional languages is a plus