- Meio Período
- Permanente
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mondrian Gold Coast (Opening June 2025), Gold Coast, Australia
__jobinformationwidget.freetext.ExternalReference__
REF70061C
Guest Service Agent
Region
Luxury & Lifestyle
Mondrian Gold Coast is son the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.
THE ROLE
Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.
THE REQUIREMENTS
Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.
Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
Ability to multitask and work under pressure in a fast-paced environment.
Proficiency in Opera Cloud is advantageous.
High attention to detail and strong organisational skills.
Ability to work a variety of shifts including evenings, weekends and public holidays.
Must have valid Australian Working Rights.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Calgary
Áreas
Governança
Descrição
BellpersonThe Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. The Bellperson will
Referência
ace6d878-2dbd-480e-aef0-51c359512d3b
Data de validade
01/01/0001
Salário
Localização
Peppers Marysville, Marysville, Australia
Experience Level
Entry Level
Jornada de Trabalho
Casual
Brands
PEPPERS
Tipo de Contrato
Permanente
Locations
Marysville
Áreas
Governança
Descrição
Our Housekeeping team plays a vital role in making Peppers Marysville the special destination it is, with Room Attendants at the heart of keeping our rooms clean, fresh, and inviting. Under the guidan
Referência
6cce8c50-4911-4998-8cac-12c2e56b3877
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
Our Colleague Services team is looking for a Coordinator who’s passionate about creating a welcoming and supportive environment for our on-site community. In this role, you’ll help foster a sense of c
Referência
03324486-9331-4f85-a2a0-4020b6e244db
Data de validade
01/01/0001
Salário
Localização
Fairmont Heritage Place - Franz Klammer Lodge, Telluride, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Temporário
Locations
Telluride
Áreas
Governança
Descrição
Inspiring, engaging, motived and a great communicator. As our Night Auditor, you will thrive working on site with our overnight team to ensure guest safety and satisfaction while also completing day e
Referência
b40df1c2-f3a3-4a87-9338-82259499fd0d
Data de validade
01/01/0001
Salário
Localização
Faena New York, New York, United States
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
New York
Áreas
Governança
Descrição
As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You
Referência
2145d2e9-930a-479e-9483-b31f90b171d1
Data de validade
01/01/0001
Salário
Localização
Fairmont Palliser, Calgary, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Calgary
Áreas
Governança
Descrição
Housekeeping Supervisor Creating unforgettable moments for both our guests and colleagues is at the heart of leadership at Fairmont Hotels. As a Housekeeping Supervisor, your keen attention to det
Referência
a9b38d40-881a-4a9d-bc5b-5981ce40ea13
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Ottawa
Áreas
Governança
Descrição
Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal a
Referência
4cb0bcad-a19f-4cd9-a2d3-adfe8b8c46af
Data de validade
01/01/0001
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Governança
Descrição
Why work for Fairmont Pacific Rim?Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!A competitive salary, starting from $68,000.00 per annumComplimentary mea
Referência
b85f1993-6981-4ac2-a1d7-5982cb9d5052
Data de validade
01/01/0001
Salário
Localização
Novotel Ipswich Centre, Ipswich, United Kingdom
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Governança
Descrição
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Referência
71253ae6-8544-46d8-b21f-2f667202dd8d
Data de validade
01/01/0001
Salário
Localização
Mövenpick hotel Brussels Airport, Zaventem, Belgium
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Belgium
Áreas
Governança
Descrição
As a Reservations Agent at Mövenpick Hotel Brussels Airport, you will be the first point of contact for our guests, corporate clients and partners. You will handle room bookings, respond to inquiries,
Referência
d7ef7428-9589-4fba-923b-e98b4c89208e
Data de validade
01/01/0001