Guest Experience Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are Heartists®

“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Pullman

At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.

New experiences, new acquaintances, new ideas... discover the world of Pullman.

OUR WORLD IS YOUR PLAYGROUND!

A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.

Working within our operations team you will establish quality and standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.

You will guide and mentor the Operations team to ensure total guest satisfaction

Target profitability for the business whilst maintaining high standards

Create and maintain business reports reflecting operational movement

Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

• Previous experience working in a hotel environment is necessary at a Supervisor or Management level
• A passion for interacting with people and a desire to go above and beyond to assist our guests.
• Proven experience in managing a team.
• Opera knowledge 
• Willingness to work shifts, weekends and public holidays as part of the job role
• Have a valid Responsible Service of Alcohol certificate