- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
FAIRMONT HANOI, Hanoi, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF68463F
Front Office Manager
Region
Luxury & Lifestyle
The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!
This role calls for a leader who leads with heart and precision. Someone who can build a welcoming culture that’s inclusive, genuine, and full of thoughtful surprises. A leader who empowers the team to make every interaction feel effortless yet extraordinary
Responsibilities
Front Office Operation
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Team Management
- Interview, select and recruit Front Office employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Knowledge and Experience
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
MERCURE SYDNEY BANKSTOWN, Bankstown, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Bankstown
Áreas
Governança
Descrição
This is a great opportunity for a strong Assistant Manager to take the next step in their career.As our next Front Office Manager reporting directly to the General Manager, you will:Lead the Front Off
Referência
a294a9f9-0d03-4e1c-953d-ce784c4fbf9f
Data de validade
01/01/0001
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
You are at the heart of the hotel! As a Housekeeping Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creati
Referência
ef6d141a-341e-4ea5-86fd-9fd99caf21a9
Data de validade
01/01/0001
Salário
Localização
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Tullamarine
Áreas
Governança
Descrição
At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming
Referência
ddd92d1b-912c-47f4-8bca-12c851110bcd
Data de validade
01/01/0001
Salário
Localização
Hotel Woolstore 1888, Sydney - Handwritten Collection, Pyrmont, Australia
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
HANDWRITTEN
Tipo de Contrato
Temporário
Locations
Pyrmont
Áreas
Governança
Descrição
We are delighted to offer an exciting opportunity for a seasoned Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collec
Referência
c6931a58-8b06-4b27-9566-b4d635aa24ee
Data de validade
01/01/0001
Salário
Localização
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Philadelphia
Áreas
Governança
Descrição
We are seeking a service-minded ambassador for the Room Attendant/Housekeeping position.What’s in it for you:Unlimited career development opportunities, both nationally and internationally. The sky
Referência
242f03cf-2b54-4de5-a696-c546c77becc7
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Governança
Descrição
We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!Are you an individual with a high level of attentio
Referência
7afb5d72-c3f9-47e7-adc6-273752b726f3
Data de validade
01/01/0001
Salário
Localização
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Edmonton
Áreas
Governança
Descrição
Housekeeping Room Attendant (Part Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean,
Referência
8ada2ed7-3811-4c96-b259-4392de019e61
Data de validade
01/01/0001
Salário
Localização
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Edmonton
Áreas
Governança
Descrição
Housekeeping Room Attendant (Full Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean,
Referência
6aff4113-e553-4d67-a63b-b2b32f050864
Data de validade
01/01/0001
Salário
Localização
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
Public Area AttendantDo you like making a great first impression? As a public area attendant, you’ll be responsible for ensuring our guest’s and Heartist have a great first impression of our hotel.Wha
Referência
58359334-5e26-469c-8297-838af5edbb1a
Data de validade
01/01/0001
Salário
Localização
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Temporário
Locations
Jasper
Áreas
Governança
Descrição
Starting Rate of Pay: $20.29 per hour CADAs a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will
Referência
e3678849-90d3-458c-b4bc-e98303d01f60
Data de validade
01/01/0001