Front Office Agent

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We are seeking a professional and friendly Front Office Agent to join our team in Jeddah, Saudi Arabia. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out. The ideal candidate will be customer-focused, detail-oriented, and efficient in managing front desk operations.

• Greet and welcome guests in a warm and professional manner
• Process guest check-ins and check-outs efficiently using the hotel's property management system
• Handle guest inquiries, requests, and complaints promptly and courteously
• Manage room reservations and assignments effectively
• Coordinate with other departments to ensure guest satisfaction
• Handle cash and credit card transactions accurately
• Provide information about hotel services, local attractions, and transportation options in Jeddah
• Maintain a clean and organized front desk area
• Assist with administrative tasks and reports as needed
• Collaborate with team members to create a positive and welcoming atmosphere

• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication skills in both Arabic and English
• Proficiency in computer systems, particularly hotel management software
• Ability to multi-task and work efficiently in a fast-paced environment
• Problem-solving skills and ability to handle challenging situations calmly
• Minimum of one year experience in hospitality or customer service
• Flexibility to work various shifts, including weekends and holidays
• Attention to detail and strong organizational skills
• Team player with a positive attitude
• Knowledge of local attractions and transportation options in Jeddah
• Familiarity with Saudi Arabian hospitality standards and cultural norms
• Bachelor's degree in Hospitality Management or related field (preferred)

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