Executive Director of Housekeeping

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience. 

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

As the Director of Housekeeping at Fairmont Chicago, Millennium Park, you will lead all aspects of the Housekeeping Department to ensure the highest standards of cleanliness, luxury, and guest satisfaction. You will oversee a team responsible for maintaining guest rooms, public areas, back-of-house spaces, and laundry operations, all while upholding Fairmont’s commitment to excellence.

What you will be doing:

Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:

• Direct, mentor, and manage the Housekeeping Team including managers, supervisors, room attendants, public area attendants, housepersons, and laundry staff
• Recruit, train, evaluate, and develop the housekeeping team to ensure a motivated and efficient team
• Ensure all guest rooms and public areas meet the highest luxury cleanliness standards
• Develop and implement SOPs for cleaning procedures, quality control, and safety
• Conduct regular inspections of rooms, public areas, and back-of-house to ensure brand standards are consistently met
• Manage daily schedules, staffing levels, and shift coverage to ensure efficient operation
• Proactively address guest concerns and requests related to housekeeping services, ensuring prompt and thoughtful resolution
• Ensure compliance with health, safety, sanitation, and hygiene standards as per local regulations and Fairmont standards & guidelines
• Implement safety training programs and enforce the use of PPE and safe chemical handling procedures
• Ensure adherence to sustainability and environmental programs in waste reduction and linen reuse
• Oversee procurement, inventory, and proper usage of housekeeping supplies, chemicals, linens, and equipment
• Maintain linen and amenity par levels and oversee vendor relationships for laundry and housekeeping supplies
• Prepare and manage the department’s operating budget, ensuring cost control
• Perform all other related duties, as required

Your experience and skills include:

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum 5–7 years of housekeeping leadership experience, preferably in a luxury environment
• Proven ability to lead large teams and maintain the highest level of service standards
• Proficiency in hotel management systems
• Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand and walk for extended periods
• Ability to work with cleaning chemicals and equipment
• Flexibility to work evenings, weekends, and holidays as required

Additional Information:

Salary expectations: Subject to experience and qualification, salary can range from $100,000 - $120,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
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All your information will be kept confidential according to EEO guidelines.