Executive Assistant – Operations and Development

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

The position is responsible for organising all of the administrative activities that facilitate the smooth running of the office of VP Operations India and South Asia and VP Development India and South Asia by providing secretarial and administrative support to ensure organizational effectiveness and efficiency.

• Provides administrative support to the VP Operations, India & South Asia and VP Development, and ensures the implementation of policies, standards, and procedures as they apply to the administrative functions
• Locates and attaches appropriate file correspondence and upkeep of all private and confidential matters related to the department
• Completes operational requirements by scheduling and assigning employees and following up on work results.
• Contributes to team effort by accomplishing related results as needed.
• Set up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.  Ensure all files are kept up to date at all times
• Prepare the relevant materials for all meetings attended by the VP Operations and VP Development.
• Prepares outgoing mail
• Type, take dictation and minutes, draft letters, file and trace, compose correspondence
• Arranging travel, meetings and appointments
• Handle guest and employee enquiries, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Bachelor Degree in Arts or Commerce
• Master degree in Management
• Minimum of 6 years of relevant experience in the hotel industry.
• Strong user knowledge of Microsoft Outlook, Microsoft Office.
• Demonstrated significant experience providing confidential executive management support and planning
• Proven experience working in organisation at a senior level and knowledge of government and ministerial processes.

• Adaptive to organization changes and needs. Flexible and able to embrace and respond to change effectively.
• Self-motivated, energetic, independent; ready to do things herself/himself, which could not be done otherwise; Self-starter and ready to go extra mile to deliver the output. Ability to work independently and has good initiative under dynamic environment.
• Analytical ability.
• Good interpersonal & team working skills with ability to communicate with all levels of employees.
• Good presentation and influencing skills – both lateral and vertical.
• Ability to plan in a structured manner along with team players and deliver as per agreed timelines.
• Quick understanding of problems and post detailed analysis & consultation, to come up with solutions