Duty Manager

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations and ensuring exceptional service standards are maintained throughout the hotel.

• Supervise and manage overall Front Office operations, ensuring all sections meet the hotel's strategic plan and service standards
• Lead and motivate the Front Office team, providing guidance and support to achieve operational excellence
• Monitor and maintain high levels of customer satisfaction, addressing guest concerns promptly and efficiently
• Oversee check-in and check-out procedures, ensuring smooth and timely processes
• Manage room inventory and optimize occupancy rates
• Coordinate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the Front Office
• Conduct regular team meetings and training sessions to enhance staff performance
• Analyze operational data and generate reports to identify areas for improvement
• Ensure compliance with all safety and security protocols
• Handle financial transactions and maintain accurate records

• Minimum of 1 years of relevant experience in a similar capacity within the hospitality industry
• Excellent reading, writing, and oral proficiency in English
• Strong leadership and team management skills
• Exceptional problem-solving and decision-making abilities
• Proficiency in MS Excel, Word, and PowerPoint
• In-depth knowledge of Front Office operations and hotel service standards
• Ability to work flexible hours, including nights, weekends, and holidays
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of hospitality industry best practices
• Ability to speak other languages and basic understanding of local languages (preferred)

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times