Director of Housekeeping

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Director of Housekeeping

Inspiring leadership. Impeccable standards. Historic elegance.

Join the legacy of Fairmont Hotel Vancouver as our Director of Housekeeping, where your expertise in operations and passion for service will shape an exceptional experience for guests and colleagues alike. Reporting to the Director of Rooms, you will lead a dynamic team to deliver flawless cleanliness and presentation throughout the hotel’s guest rooms and public spaces. With a strategic mindset and a guest-centric approach, you’ll champion service excellence, team development, and operational efficiency in one of Vancouver’s most iconic luxury properties.

What is in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• Competitive pay, starting at $90,000, with annual compensation reviews based on market, performance, and capabilities
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
• Travel reimbursement program for a TransLink monthly pass
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939

What you will be doing:

As Director of Housekeeping, you will provide strategic and operational leadership to ensure the department meets and exceeds guest expectations, brand standards, and departmental goals.

Operational Leadership

• Lead daily housekeeping operations for guest rooms, public areas, and back-of-house spaces
• Develop and execute deep-cleaning cycles, preventative maintenance, and renovation projects
• Maintain strong collaboration with Engineering, Front Office, and other departments to ensure seamless guest service
• Monitor and respond to guest feedback, including VOG (Voice of Guest) insights and service recovery

Team & Performance Management

• Recruit, train, mentor, and retain a high-performing team of leaders and colleagues
• Drive employee engagement through recognition, coaching, and clear communication
• Conduct performance reviews and support career development pathways
• Foster a positive work environment with a focus on safety, wellness, and teamwork

Financial Oversight & Resource Management

• Manage department budgets, forecasts, and productivity metrics
• Oversee scheduling, payroll, and vacation planning to optimize operations
• Implement an effective purchasing program for supplies and linen, ensuring adequate par levels
• Manage capital plans and ensure the availability and functionality of tools, uniforms, and equipment

Quality, Safety & Compliance

• Ensure compliance with brand standards and health & safety regulations (WSBC, WHMIS)
• Lead quality assurance efforts, including inspections and audits
• Champion a culture of safety and readiness, including emergency preparedness training

To excel in this role, we’re looking for candidates who have the following qualifications:

• 3–5 years in a senior Housekeeping leadership role, preferably in a unionized luxury hotel environment
• Proven ability to lead large teams, manage change, and drive performance
• Strong organizational, analytical, and communication skills
• Demonstrated success in budget management and strategic planning
• University degree or diploma in Hotel or Hospitality Management is an asset
• Highly detail-oriented, proactive, and able to prioritize in a fast-paced setting
• Flexible to work extended hours, evenings, weekends, holidays, and during hotel events

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS