Director, Fairmont Gold

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

As the Director of Fairmont Gold, you'll report directly to the Executive Assistant Manager/ Director of Rooms and lead all aspects of Fairmont Gold operations, ensuring exceptional service and adherence to brand standards. This is an exciting opportunity to be at the heart of luxury hospitality, delivering an unparalleled guest experience. 

• Lead and Inspire: Hire, train, and develop a dynamic team ensuring they uphold Fairmont Gold’s brand standards and policies. 

• Oversee Deloitte Operations: Partner closely with Deloitte’s Manager and team of supervisors to ensure seamless service delivery and operational excellence within Fairmont Gold.

• Lead the Concierge Team: Oversee the Chef Concierge and Concierge team, ensuring they provide unparalleled guest experiences, exclusive city connections, and tailored recommendations.

• Elevate Guest Experience: Establish seamless communication with hotel departments to guarantee the highest level of service for both VIP and Fairmont Gold guests. 

• Performance & Growth: Provide regular performance evaluations and ongoing development to ensure team members excel in their roles. 

• Curate City Connections: Build strong relationships within the city to offer Fairmont Gold guests exclusive access to top-tier restaurants, entertainment, and transportation options. 

• Foster VIP Relationships: Cultivate lasting connections with loyal, regular, and VIP guests to enhance their overall experience and satisfaction. 

• Continuous Improvement: Identify opportunities to enhance service and streamline processes based on guest feedback and trends from the Voice of Guest tool. 

• Efficient Operations: Manage scheduling, payroll, labor costs, efficiency standards, and monitor food & beverage costs and par stocks to optimize operations.

• At least two years of experience as a Fairmont Gold Manager or Director of Front Office in a prestigious 4-Diamond hotel 

• Strong employee relations skills, with a proven ability to foster a positive and collaborative team environment 

• A track record of consistently exceeding guest expectations with a genuine passion for exceptional service 

• Outstanding leadership skills and excellent communication abilities, both written and verbal, with a talent for building strong interpersonal relationships 

• Self-motivated and highly organized, with a proven ability to manage projects efficiently, meet deadlines, and thrive under pressure 

• A degree or diploma in Hospitality Management is highly desirable 

What’s in it for you? 

- Free Meals: Healthy meals on us every shift. 

- Travel Discounts: Sweet deals at Accor hotels worldwide. 

- Dry Cleaning: Free dry-cleaning for your work gear. 

- Skill Up: Custom learning programs to boost your talents. 

- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.  

- Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.