Assistant Manager

Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.

An incredible leadership opportunity has arisen at our five star luxury property in the heart of Queenstown. By joining Sofitel Queenstown Hotel & Spa as Assistant Manager you will:

• Ensure each and every guest receives a personalised, luxury experience during their time with Sofitel

• Assist in the management of the hotel Front Office operation, supervising guest arrival and departures, maintaining our elevated service experience.

• Train, coach and support Front Office team members.

• Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team.

• Ensure strict procedures are followed and ensure accuracy in use and a range of accurate reports to meet our operational needs.

• Carry out Reception duties, and from time to time assist in the operation of an effective night audit, if required.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Previous experience at five star luxury property would be highly advantageous

• Passion for high end hospitality with an eye for detail

• Proficiency in Opera preferred

• Ability to build warm relationships and excellent communication skills

• Current Managers Certificate & First Aid Certificate would be advantageous

• Immaculate grooming and personal presentation

• Full Driver’s License preferred

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

·         We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.

·         Free gym access plus ski hire during the winter.

·         EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.

·         Build your career with the New Zealand Hotel of the Year 2024.

·         Receive unparalleled training, development and support from Accor leadership training programmes.

·         Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.

·         Be part of a well-established hotel with a strong reputation for providing exceptional service.

·         Ongoing reward and recognition incentives and awards.

·         Opportunities for further development and worldwide career progression within Accor.

·         Refer a friend incentive

·         Supportive and friendly working environment.

·         Enjoy social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.