Manager on Duty

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

Main Duties & Responsibilities:

• Lead and oversee the Front Office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome. 
• Supervise and support front office teams, providing mentorship and coaching to enhance performance.  
• Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.  
• Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.   
• Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.  
• Monitor and manage Accor Live Limitless, Accor Plus and Dis-Loyalty membership programs during your shift. Ensure accurate application of membership benefits and assisting guests with any membership related inquiries or issues.   
• Monitor guest feedback and reviews, taking action to continuously improve service delivery and guest satisfaction.  

• ​​​​​A minimum of 3 years in a supervisory role in luxury hotels or a similar hospitality setting.  
• Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach.  
• Must be able to speak, read, write and understand English. Additional knowledge of international and local languages is appreciated but not mandated. 
• Excellent understanding of luxury hospitality standards, with a focus on delivering modern, culturally immersive, and unforgettable guest experiences.  
• Ability to manage a diverse team and foster a positive, forward-thinking work environment.  
• Strong knowledge of Opera cloud is highly advantageous.   
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint. 
• Proficiency in Micros Symphony. 
• Proficiency in rostering in line with budget guidelines. 
• A passion for creativity and innovation in hospitality, aligned with the Mondrian ethos of being an agent for change. 
• Flexibility to work various shifts, including weekends, evenings, overnight and holidays. 
• A valid First Aid Certificate is desirable. 
• A Queensland Responsible Service of Alcohol or willingness to obtain one.
• Must have a valid Full Australian Drivers License.
• Must have valid Australian Working Rights. 

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.